In the case of bad weather conditions, the performance is never cancelled in advance.
If weather conditions cause delays, the Associazione Arena Sferisterio reserves the right to communicate the delayed start, or its possible cancellation, up to 120 minutes after the scheduled start time.
We remind you that umbrellas are not allowed into the arena.
For this reason, we already have a plan to protect you from the rain!
In case of the threat of rain, an audio message will be broadcast before the start of the show inviting all patrons, if it does rain, to leave their seats and follow the instructions that will be given by staff.
In case of rain during the show, audience members will be invited to head to the covered spaces provided for each sector, and in particular:
CENTRAL STALLS AREA hemicycle corridor, street level
STALLS AREA LEFT thatre foyer and external loggia
STALLS AREA, RIGHT hemicycle corridor, street level
TERRACE, LEFT, AND PRESS AREA hemicycle corridor of the terrace
TERRACE, RIGHT corridor of the first tier of boxes
BOXES inside boxes
BALCONY hemicycle corridor, second tier of boxes
To guarantee social distancing, the positions to be respected will be indicated on the ground along the corridors with special signs.
Once the performance has started, despite a delayed start time, tickets will not be refunded even if weather conditions worsen and make it impossible to continue. Tickets will be refunded only in the event of a cancellation prior to the performance.
To claim a refund, tickets must be returned to the Sferisterio Box Office from the day following the performance, or they can be sent, within 10 days of the cancelled performance, to the Associazione Arena Sferisterio’s headquarters at the following address: Associazione Arena Sferisterio Via Santa Maria della Porta, 65 62100 Macerata
Together with the ticket, a “refund request form” is also required, which is available at the theatre’s box office from the evening of the cancellation of the show, and/or can be downloaded HERE.
A photocopy of a valid identity document is also needed. Ticket refunds will be made by bank transfer by September 30th of the current year.
Requests for refunds for tickets purchased through channels other than the Sferisterio Box Office must not be made to the Associazione Arena Sferisterio but to the relevant box office or sales channel (e.g. Vivaticket for tickets purchased online), according to the instructions provided. Please note that Open Tickets nare non-refundable but can be used on subsequent dates of the same event during the season in progress, subject to the issue of a ticket indicating the new date.
The aforementioned tickets are refundable only if the cancelled performance is the last of the season to which it refers.
We remind you that, to avoid crowds, it is preferable to carry out any ticketing operation online, rather than at the box office. The box office is always available for information and to offer assistance.